In this iSeminar you will discover how Colorado Community College System made the best of IT Help Desk services and how it has helped them not only in boosting up their operations, but also in reducing their operational cost at the same time.

BlackBeltHelp has been successfully assisting institutions with their rich experience of servicing 200+ institutions from US Higher Education.
Join us with Warren W. Smith on February 21st, 2017 @ 2:00 PM EST to discover success story regarding their 24x7x365 Support for D2L®

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About the Presenter

Warren Smith is the Online Student Support Specialist for Colorado Community Colleges Online. CCCOnline is an extension of the Colorado Community College System and its 13 home colleges. He currently manages the student side of the technical support experience for its students and manages the relationship between CCCOnline and BlackBeltHelp, who provides the Tier 1 technical support for the CCCS colleges and CCCOnline. Warren continually works with the support agents to ensure a very high level of service is provided and maintained.